Chewy Pet Food Delivery Service Review
Chewy Pet Food Delivery Service Review
April 13, 2020 / Sarah Pritzker
Chewy Pet Food Delivery Service Review
April 13, 2020 / Sarah Pritzker
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In a Nutshell
Chewy is one of the biggest pet suppliers in the country. It offers the most extensive variety of products you could ask for, from food and treats to bedding, toys, grooming supplies, and even pharmaceuticals. Chewy is a one-stop-shop for everything you need to properly care for your pets. Get free shipping on orders over $49, useful videos, and daily discounts, too. Whether you have a cat, dog, or even guinea pig, Chewy has got you covered.
Pets serviced - Dogs, cats, fish, birds, reptiles, horses, rabbits, guinea pigs, hamsters, chinchillas, degus, gerbils
Delivery fee - Free shipping over $49, otherwise $5
Special offer - 30% off when you autoship
Ingredients quality - Varies depending on supplier
Pet supplies for widest range of pets (even horses!)
Daily deals
Huge range of supplies and food options
Tons of informative videos and articles
Not exclusively human-grade products
Free shipping only over $49
Doesn’t ship to Alaska
How it Works
Chewy is a pet food delivery service like no other. It has the widest range of products you’ve ever seen. Chewy is like a Costco for your pet. You can browse thousands of pet-specific products. Or you can narrow down the selection by shopping by pet, brand, pharmacy, or current deals. Chewy is well-organized, making it easy to shop for all of your pet needs.
Shopping on Chewy is like any other online shopping experience.
  • You’ll start by creating an account with Chewy. Do this by putting in your name and email address and choosing a password.
  • Next, you can add info to your profile, including details about your pet (what type of pet, gender, birthday, current medications, allergies, and pre-existing conditions). You can skip this step if you're not in the mood for personalizing things.
  • Now, you can shop like you normally would online. Find the products you want to order, add them to your cart, and check out.
  • Put in your payment information and shipping details. If you’re a return customer, you can easily select your saved information and address instead of inputting it each time.
The orders will generally be delivered in 1-2 days, and Chewy offers free shipping on orders over $49.
Food Variety & Quality
Chewy offers the widest variety of pet foods you could imagine. Included in the mix are popular brands like American Natural Premium, Iams Proactive Health, Royal Canin, and Taste of the Wild, along with some lesser-known options if you're looking for a more economical option. Some of the choices include:
  • Dry food
  • Wet food
  • Veterinary diets
  • Raw food
  • Human-grade foods
  • Frozen foods
  • Freeze-dried foods
  • Dehydrated foods
  • Food toppings
Shopping with Chewy is a really great user experience because it is so well-organized and easy to work with. The search functionality is excellent, and the filters are even better. We were really impressed with how well organized everything is and how easy the site is to use.
Additional Products Available
Since Chewy is not just a pet food delivery service, it’s not surprising that it offers additional products. But the extent of its supplies is a delight for any pet owner’s eyes. You can get everything from bedding and litter to hideouts, toys, gifts, books, grooming products, and of course, treats.
Chewy also services the largest variety of pet types, covering the spectrum from cats and dogs to chinchillas and gerbils. Chewy even has a sizable supplies section for horses!
In addition to pet food and supplies, Chewy offers full pharmaceutical services. You can get everything from pain relief medications to antibiotics, heartworm and flea treatments, and even insulin and other diabetes treatments.
Chewy offers every flavor of pet product under the sun. Naturally, the price ranges considerably depending on the brand, amount of food, type of product, and type of pet you are shopping for. You can get a 3.5 lb bag of Friskies cat food for $4.98. Meanwhile, you'll pay $136.69 (or $143.88 without auto shipping) for a 1.1 lb box of Caru grass-fed, beef bone broth for dogs and cats. As we said, the variety is across the spectrum.
What we can tell you about Chewy pricing is that it is incredibly competitive. You’ll find the best pricing on this site, much cheaper than you’ll find on other delivery services sites. This is probably because Chewy is a bulk store. So, you can expect to get more competitive pricing than with a smaller, more niche pet food delivery service. Or perhaps Chewy is so affordable because it is a nationwide-chain store. Whatever the reason, though, Chewy is definitely one of your cheapest options.
You can also save a lot by selecting the auto-shipping option. This gives you the convenience of having your pet food and supplies delivered automatically without you having to remember to place the order. And it has the added benefit of giving you a discount on every product you order.
Another great perk of dealing with Chewy is that it is constantly running sales. You can find daily deals directly on the website, and there are a lot of them every single day. From 10% off coupons to buy-one-get-one-free offers, Chewy gives nice discounts on products from canned cat food to stain and odor removal sprays and beyond.
Help & Support
Chewy has amazing customer support. For one thing, it’s available all day and night, every day of the week. You can call a Chewy customer service rep on the toll-free number listed below. Or you can send them a quick email with the online contact form. Either way, support is available whenever you need it. That earns Chewy big points in our book.
You can also look through the FAQ section of the site for DIY troubleshooting and questions.
Toll-Free Phone Number: 1-800-672-4399
What Pet Parents Have to Say About Chewy
“I buy a LOT of cat food - my Chewy orders are over $100 each week and I've been buying from them for a few years now so I wanted to leave a general review (not product specific) and alert people to their excellent customer service. I have auto-ship for myself and my elderly neighbor across the street (2 separate auto-ships set up which is nice) and about a year ago we were having issues with damaged shipments. All it took every time was a call to Chewy customer service and the problem was fixed. They would send out replacement cases for the damaged packages with no hassle at all. I would have gladly sent a picture to prove what I was referring to but they never asked. That problem seems to be handled as we have not received any damaged in quite some time.” Michelle of Bellflower, CA
“ has earned a forever customer in me. I am afraid that I cannot explain well enough the customer service experience I had with George, when I opened a chat with him to ask about the shelf life of Iam's Large Breed dog food. You see, I have two large breed dogs... an 8 year old great dane named Max, and a 6 year old American bully, Lexi. I have been, for years, subscribed to's auto-ship program, and every four weeks have two of their 30-40lb bags shipped. They come in, we dump them into the easy scooping bins. Two bags last about a month for both dogs. Usually.” Jo of Mount Holly, NC
“Please buy your pet products from Chewy. I asked them if I could return a bag of food I no longer needed because my dog Brady passed away. Not only did they credit my account and ask me to donate the food, they sent flowers. Unbelievable.” Lloyd Golburgh
“During these tough times someone stole my case of cat food off my porch. Chewy sent me a new order at no cost. I am so grateful as I know all companies and people are suffering a bit due to Coronavirus. I have been a customer of theirs for only a bit over a year, so this was super nice of them.” Audel Ladas
Chewy is easily among the most popular pet food delivery services in the country. The sheer selection of products is enough to earn it a comfortable place at the top. From treats and food to litter and toys, medications, and more, Chewy really has it all. Plus, it services all types of pets from kittens to gerbils and everything in between. Customers will like the free shipping on most orders. But what you'll appreciate even more is the positive user experience and top-notch customer support available through the Chewy website.
By Sarah Pritzker
Sarah Pritzker is a professional writer who loves scouring the web looking for the coolest products and services at the best prices. Sarah writes for Sarah has lived and traveled all over the world, but has finally settled down with her family in the Middle East - and yes, she misses winter!
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