Petco Pet Food Delivery Service Review
Petco Pet Food Delivery Service Review
April 08, 2020 / Sarah Pritzker
Petco Pet Food Delivery Service Review
April 08, 2020 / Sarah Pritzker
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In a Nutshell
Petco is known to be one of the largest online pet food delivery services. With products ranging from food and treats for your doggies to litter boxes, aquariums, and dental care products, whatever your pet supplies needs, Petco has got you covered. What's more, Petco offers a variety of additional premium pet services, including dog training, grooming, pet insurance, and more. So, the online superstore is really a one-stop-shop for your pet friend's needs.
Pets serviced - Dogs, cats, fish, reptiles, birds, guinea pigs, rabbits, hamsters, gerbils, ferrets, chinchillas, rats
Delivery fee - Free from $35, under $35 depends on weight and shipping method
Special offer - 35% off + free shipping on first repeat delivery, 10% off in-store pickup
Ingredients quality - Fresh human-grade, dry, wet, grain-free, vet-authorized
Additional services available via network
Wide range of pets serviced
Free shipping on orders $35
Great mobile app for more convenient ordering and management
Shipping isn’t always free
Items not in stock have to be reordered (not on hold)
How it Works
Petco is an online pet supply delivery service, so it works pretty much like any other online store you've ordered from previously with a few variations on the theme. Here's how you can place orders to be delivered from Petco online:
  • Browse the selection of pet supplies available on If this is your first time, then we recommend setting aside some time because there are A LOT of products to peruse.
  • Once you’ve found what you’re looking for, add it to your cart. Continue shopping or proceed to checkout.
  • When you’re ready to check out, you’ll either add in your account details or proceed as a guest (you can sign up at a later stage).
  • Put in your shipping address and billing information.
  • Now is when you can sign up if you haven’t before.
  • Finalize the transaction and wait for your pet supplies to arrive.
It's fast and easy like online shopping should be. What's nice about Petco is how well it organizes the products. Similar to pet supplies superstore Chewy, Petco has its products categorized by pet, brand, and sale items. You can also filter it further to choose from food, treats, supplies, and more. And within each category, there are further subcategories to really keep things nice and organized and easy to find. So, things don't get overwhelming because you can go straight to the type of product you're looking for (not that you'll want to, where's the fun in that??).
We also like the repeat delivery feature on Petco. You can sign up for a subscription plan that repeatedly delivers the same items on your list on a regular basis. What's even cooler about it is that you can set the amount and frequency for the delivery. This is a great tool if you use the same dog food, cat litter, treats, or other pet supplies over and over again because it means you can set and forget about it. You will never run out of the supplies you need because Petco automatically delivers them according to your schedule. And best of all, you'll get a discount on every order you repeat-deliver up to 20% off.
Now, for the unique aspects of Petco:
Pals Rewards
This is Petco's rewards program. It pays 5% back on your purchases. You earn 1 point for every dollar spent, and when you hit the 100 point marker, you automatically get a $5 gift certificate.
These are basically adorable care packages for your pup, and it’s a great way to handle new puppies. They come with training guides, tasty treats, fun toys, snazzy accessories, and seasonal gifts for you and your dog. PupBox is delivered monthly.
Petco also has the option to order online and pick up in-store. This is a good option if you live close to one of the 1500+ locations and want to save on shipping (if your order is under $35).
Food Variety & Quality
Since Petco is a superstore and not an exclusive pet food developer, it has a wide range of food types and quality. This is actually a benefit since it means that pet parents are tied to a single type of food (or the price tag that comes with it). So, if you're looking for a more budget-friendly option, you can find it. If you prefer more exclusive natural pet foods, there are those, too. Petco has a good selection of brands, food types, and qualities, including:
  • Wet food
  • Dry food
  • Puppy food
  • Grain-free food
  • Fresh human-grade food
  • Vet-authorized diet food
  • Weight management food
  • Senior pet foods
  • High protein foods
  • Raw, fresh, and frozen food
  • Small breed dog food
  • Large breed dog food
  • Hay and grass
  • Saltwater and freshwater food
  • Kitten food
  • UTI cat food
  • Cat milk and milk replacer
  • Sensitive stomach cat food
  • Live flies, worms, crickets, and roaches
These options are generally available for each type of pet (wet and dry food for dogs, wet and dry food for cats, etc.) when those items are available.
Additional Products Available
Something else that’s unique about Petco is that it offers a wide range of additional services that most pet supply delivery services do not provide. From pet sitting to veterinary services, here are a few of the services available to pet parents via the Petco network:
  • Grooming
  • Veterinary services
  • Dog training
  • Pet sitting
  • Dog walking
  • Adoptions
  • Pet insurance
  • Curbside pickup
And the additional services are available with curbside pickup, so you don’t have to worry about coming in or dealing with contact. You can maintain social distancing and get the pet services you need at the same time.
Petco has tens of thousands of prices, so the price range varies from one product to the next. It also changes depending on the amount of pet supplies you order at one time. Bulk orders get a discounted rate and free shipping. The one downside is that shipping is only free on orders starting from $35 or more. What’s more, some items are excluded from free shipping like live fish and frozen food. Check each item before you proceed to checkout to see whether or not it will incur a shipping charge.
Help & Support
Petco has customer support hours from 5:00 AM to 9:00 PM PST. While it’s not open all day, Petco customer support is available seven days a week. You can reach someone using the toll-free phone number: 877-738-6742.
Petco also has an extensive help center on the site. It’s got a lot of information about regularly asked questions like shipping, payments, policies, and repeat delivery inquiries.
What Pet Parents Have to Say About Petco
“I have been taking my dog to Petco for 11 years. In fact when you say Petco to him he gives you the cutest look turning his head perking his ears up. I do believe it's one of his favorite places to go. They taught me so much about obedience, nutrition and got me on the right path to helping out with local rescues. They always treat my dog like hes the only dog there. Being a member of the Petco pals reward program really Pays off. Getting emails with freebies on my dog and all 4 of my cat's birthdays is really cool. They have a lot of great items in store and online to shop for for dogs and cats, other animals as well but That's all I have.” Angela R
“I have 25 animals I care for. 4 are dogs and 8 are cats (5 strays). I've priced getting in the car, going to a store, buying the supplies I need, driving back, etc. In time and money, Petco is actually less costly and light-years more convenient. It all comes right to the door - automatically - just when I need it! I haven't seen the inside of a pet store in years! Check it out!” Kimberly S
“PetCo frequently offers discounts to existing users via email. The flash sales are usually GREAT... up to 40% off. Through their rewards program, we earn 10% coupons regularly. I find their website user friendly. Reviews are helpful. The cart saves items long-term if you're signed in. You can review past orders. Shipping has always been prompt. Users are notified of shipping dates or backorders (sometimes orders come in multiple shipments). I'm a fan!” Brinn J
If you're looking for flexible, convenient, and affordable pet supplies, Petco is a good place to turn. It has several discounts, including coupons that you can sign up to receive and tens of thousands of products to choose from. You can have all of your items delivered to your door on a regular schedule. So, you don't have to keep track of supplies or worry about running out. Petco also has a rewards program and a fun PupBox product for new puppy parents.
By Sarah Pritzker
Sarah Pritzker is a professional writer who loves scouring the web looking for the coolest products and services at the best prices. Sarah writes for Sarah has lived and traveled all over the world, but has finally settled down with her family in the Middle East - and yes, she misses winter!
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